What is Web bug tracking?

The bug is an error occurred in the software development or defect occurred this bug comes while making the software if the coder makes some coding mistake then bug or defect comes in  the software.First of all, we should know about the bug tracking. It is an application that helps to keep a record of  all the bugs and defect reports in the software development. In other words, you can say keeping the records of all the errors for future reference in the project management cycle is called bug tracking. Web bug tracking is keeping the errors records online so that anyone from project management team can see that error from anywhere  24*7/ 365 days anytime. this web bug tracking is helpful when the employee is working from home or from the different city he/she can keep the records of all the bugs and can coordinate with the team working from anywhere in rectifying the bug or defect. Example like XYZ company is working in gaming software and there are 5 members in the team who is working for the same game app 3 of them is working in the office and two of them is working from home so how the employee will coordinate while  working on bugs for that web bug tracking is used.  By the help of the web bug tracking, an employee can coordinate with each other online and can resolve the error  and make a record of it for the future reference. By the help of web based tracking it helps the employee to work flexibly and can keep the record of it online so that there will be no miss communication between the employee  working from home or from the  office. A large number of bugs are called buggy.

Web bug tracking consists of the following  information:

WEB BUG TRACKING

Bug ID: Every error or defect should have a unique id number so that it can be tracked easily without miss communication .

Bug Description: you should mention the complete description of the error that what the error is all about how it appears.

Product version: Mention the version of the software in which the bug appears.so that it will be easier for the developer to rectify that.

Detail steps:  Complete information about  the bug that how it appears what is the root cause of it. So that developer can focus on that issue more.

Date raised: you should mention the date when that error occurred.

Reported by: Name of the employee who reported bug.

Status: That means whether that’s a new defect, older or its open or closed like that status should be mention correctly.

Fixed by: Name of the developer who fixed the issue and how.

Date closed:Date when the issue is resolved and report is closed

Severity: As per the severity developer can find the impact of a bug in the software.

Priority: By the priority set we can place orders  for fixing it.

A Major disadvantage for bug tracking, if it is not web based

If  bug tracking is not web based then it requires to download and installed the software on every computer in which you want to run this software. This will take more space on the computer and affect the speed of the computer and if it is properly not installed it will not work properly. Every time updating is required for the software so that meet up the current version requirement. 

But in a web tracking system do not require download and it is easy to access from anywhere, from any computer this can be used by multiple users at the same time without having the trouble of downloading  and hassle free and as it is web based it is updated automatically. 

What is Issue Tracking Systems and its goals?

Issue tracking system is the process of generating the list of issues as needed by the company. Issue tracking system is commonly used in the call center to update the customer issue reported by them or any employee. Issue tracking plays a vital role in the customer feedback and resolving their concern on time with all legal updations regarding the same in the report. Example like XYZ company is making antivirus software and that is installed on a customer computer, but the customer still gets the virus then he/she will give the call back to that antivirus company that virus is still coming to his/her computer after installing the antivirus. Then the agent from the company ends will ask few open-ended questions than agent will check the computer and then he will open a ticket with reference number  in the customer name and he will mention all faults and errors running on his/her computer, in that ticket and at the same time he will inform the customer that we will get back to you after the work done on his/her computer. And then he will pass the ticket to the concerned department with all the details regarding errors in that this is called issue tracking system by which we can record all issues raised by the customer and pass it to the concerned department or the same person can solve and then close the ticket. In simple words you can say that issue raised by the customer or employee should be reported in the open  ticket and ticket should be close when the issue is resolved. And for that kind of report record, the application is called issue tracking system. By Issue tracking application in a call center  the employee has a great help because when the customer call in they have a small summary of customer details on the screen with all the previous notes and issue raised by the customer that helps the call center agent to understand the customer better and can make the customer happy by resolving issues and that will be more beneficial for the company because one happy customer leads  to another customer.

WORKFLOW OF ISSUE TRACKING SYSTEM

Open Ticket--------------Work in progress-----------Resolved------------Close The Ticket

Goals of issue tracking

Each goal can be taken down differently according to the project requirement and its flow of work

Capturing: In issue tracking system agent should know that what type of the issue is customer raising and where to record that issue in the application so that it reaches to the right department.issue tracking has its own temples agent just have to select the right category when recording any issue so that it reaches to the right department for its resolution.

Recording: Employee must know that where to record the issue so that it reaches to right issue resolving person.And issue resolving employee should record each bug that he captured and how customers can prevent that in future.

Accountability: By issue tracking system employee can have each record of the ticket that who has open the ticket, what is the issue recorded who is working on it and when it will be done. It helps the developer  to focus on the main error or bug recorded  by the customer end so that they can be focused more on it. It reduces miss communication gap.

Prioritization: issue tracking system helps the employee to check the things which need more attention, what can be done next it helps the employee to plan their own chart to finish the task accordingly.

Resolving: By issue tracking system, it helps the employee to record that how he/she has resolved the issue with all solution methods. So that it can further process for the closing state.

Reviewing: It helps  the employee to check whether  the issue is properly resolved or not  with the  same expectation that customers want.

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